for the complete management of VoIP Call Shop
These are the necessary steps to create a Call Shop using Softvision Explorer :
Call Shop : the program allows you to set up a Call Shop with a minimum initial investment.
Internet Cafè : very often Internet Cafés and Call Shops have common clientele. With Softvision Explorer you can manage both activities.
Telephone Rate Plans
Telephone rates are necessary to determine the cost to
charge to the customer for a call made towards a
In general, the costs of the calls that the carriers apply are different based on the country called. For this reason you will probably be interested in applying a rate that varies depending on the telephone prefix called.
The following telephone data will be specified for each telephone prefix :
The telephone prefix code for the country or type of mobile phone. For example, 001 for the United States, 0039 for Italy, 340 for Vodafone etc.
Country / Zone
The name of the country that corresponds to the prefix.
This parameter is fundamentally important because it specifies which VoIP carrier (if more than one is entered) must be used to route the call. The values permitted are as follows :
Default : the default VoIP carrier is used for the call.
Cheapest : this mode enables call routing while always using the carrier with the lowest rate for that particular prefix. Obviously, to use this type of routing, the telephone rates of the VoIP carrier entered must be specified.
Select carrier : in this case you can specify which carrier to use for calls with that particular prefix. Thanks to this mode, for example, you can decide calls to America must be made using the Cheapnet carrier, while those to Canada must be made using the Eutelia carrier etc.
None : if routing is set at this value the call will not be forwarded to any carrier and therefore the customer cannot call the prefix in question.
Registration Data : The
customer's registration data must be entered on this page. It is
also possible to gather other data about his residence and
possibly contact information (e-mail and telephone).
Document : This section allows gathering all the information on an identity document: type, number, date and issuing agency. The two sides of the document can be scanned in the pages "Front Image" and "Back Image".
Authentication : This section is used to specify the customer's username and password.
Navigation/use : This page has options that control how the user can use phones.
Note : In this last page, records can be added about the user.
This section of the main window displays the names of customers in the archive together with their balance due and navigation method (prepaid, post-paid, traffic etc..). If the customer has a negative balance, the figures in the Balance Due column are red. This normally happens when customers are navigating in post-paid mode.
There is a search box in the upper part of this section that is
very useful for quickly finding a customer by simply typing the
first few characters of his name.
Backing up the program archives is of vital importance for a variety of reasons. In fact, in the case of lost data due, for example, to a hard disk failure (an event that is hardly rare), all the users' data would be lost. This could lead to more or less serious problems: for example, should all customer receivable data be lost, you would not be able to provide session data to the courts, not to mention scanned documents, registry master file data, etc.
For this reason, Explorer Manager provides a variety of
functions dedicated to safeguarding the data and, thanks
to which, it is possible to quickly restore the archives
if they are damaged.
This section displays all the calls made during the day. Various information is shown for each call : the customer who made the call, the telephone number called, the workstation and the cost of the call.
The Softvision Explorer archive contains a large quantity of data whose statistical analyses are a huge help in managing your business.
There are various types of graphs to display statistical results : bar, area, pie or line charts. The same data can also be displayed in table form. More...