Telephone Rate Plans
Telephone rates are necessary to determine the cost to
charge to the customer for a call made towards a
In general, the costs of the calls that the carriers
apply are different based on the country called. For
this reason you will probably be interested in applying
a rate that varies depending on the telephone prefix
The following telephone data will be specified for each
telephone prefix :
The telephone prefix code for the country or type of
mobile phone. For example, 001 for the United States,
0039 for Italy, 340 for Vodafone etc.
Country / Zone
The name of the country that corresponds to the prefix.
This parameter is fundamentally important because it
specifies which VoIP carrier (if more than one is
entered) must be used to route the call. The values
permitted are as follows :
: the default VoIP carrier is used for the call.
Cheapest : this mode enables call routing
while always using the carrier with the lowest rate
for that particular prefix. Obviously, to use this
type of routing, the telephone rates of the VoIP
carrier entered must be specified.
Select carrier : in this case you can specify
which carrier to use for calls with that particular
prefix. Thanks to this mode, for example, you can
decide calls to America must be made using the
Cheapnet carrier, while those to Canada must be made
using the Eutelia carrier etc.
None : if routing is set at this value the call
will not be forwarded to any carrier and therefore
the customer cannot call the prefix in question.
This function specifies the customer's
master file data and the way he can use the workstation to
The window is divided into 5 pages:
Registration Data : The
customer's registration data must be entered on this page. It is
also possible to gather other data about his residence and
possibly contact information (e-mail and telephone).
This section allows gathering all the information on an identity
document: type, number, date and issuing agency. The two sides
of the document can be scanned in the pages "Front Image" and
Authentication : This section is used to specify the
customer's username and password.
Navigation/use : This page has options that control how the
user can use phones.
Note : In this last page, records can be added about the
This section of the
main window displays the names of
customers in the archive together with their balance due and
navigation method (prepaid, post-paid, traffic etc..). If the customer has a
negative balance, the figures in the Balance Due column are red.
This normally happens when customers are navigating in post-paid
There is a search box in the upper part of this section that is
very useful for quickly finding a customer by simply typing the
first few characters of his name.
Backing up the program archives is of vital importance
for a variety of reasons. In fact, in the case of lost
data due, for example, to a hard disk failure (an event
that is hardly rare), all the users' data would be lost.
This could lead to more or less serious problems: for
example, should all customer receivable data be lost,
you would not be able to provide session data to the
courts, not to mention scanned documents, registry
master file data, etc.
For this reason, Explorer Manager provides a variety of
functions dedicated to safeguarding the data and, thanks
to which, it is possible to quickly restore the archives
if they are damaged.
This section displays all the calls made during the day.
Various information is shown for each call : the
customer who made the call, the telephone number called,
the workstation and the cost of the call.
The Softvision Explorer archive contains a large
quantity of data whose statistical analyses are a huge
help in managing your business.
There are various types of graphs to display statistical
results : bar, area, pie or line charts. The same data
can also be displayed in table form.